Monona Plumbing & Fire Protection built a company on a clear foundation. Do business the right way. This honest and straightforward approach began over 40 years ago. The only thing that has changed over that time is we now call the right way, “The Monona Way”.
The Monona way of doing business is a set of fundamental values that will never be compromised. Quality craftsmanship, customer service and safety may be basic principles, but consistently delivering on them is not.
Quality craftsmanship begins with a licensed contractor on every job and every call. Monona Plumbing & Fire Protection customers never have to check a credential because we have done it for them. These licensed contractors only use and recommend products that meet the Wisconsin Codes.
We put our 24/7-365 same day emergency service front and center to showcase our commitment to true customer service. Plumbing, Fire Protection and Underground Site Utility emergencies won’t wait for the next business day, so Monona Plumbing & Fire Protection won’t either. Our service team answers the phone day or night at 608.273.4556.
Safety for our customers, our team and our community is delivered through training well beyond the required standards. These routine and specialized safety training programs for all Monona Plumbing & Fire Protection employees arm them with the tools and behaviors necessary to perform tasks safely every day.
We are proud to tell people about the Monona way of doing business, but we find it most meaningful when we get to show people the Monona way of doing business. Call us at 608.273.4556 or use one of the links below.
Everything we do, and the way in which we do it, is aligned with our core values. Quality craftsmanship, customer service, and safety are at the core of who we are. We will not allow these fundamentals to be compromised.
Beyond our focus on the essentials of quality and customer service, and our commitment to safety, we have a set of core values. We believe it is these values that set us apart.
Our core values shape our corporate culture and define our collective character. Our success comes from consistently delivering quality products and services to our customers and living these values day-in and day-out.
Live Your Life; Love Your Work. Working hard and having fun while doing it is at the core of who we are. We are passionate about the work we do and go beyond what is required. We strive to create a work environment in which hard work and flexibility and work-life balance go hand in hand.
Create Enduring Relationships. Cultivating strong relationships with our customers and team members is a primary focus. We value our customers and team members and do not take them for granted. We are committed to continually delivering exceptional experiences to our customers and team members. Our goal is to stand out from the competition by providing our customers and team members with the very best. We work cooperatively and respectfully with others and exercise flexibility and willingness to be helpful and supportive.
Be Personally Accountable. We are willing to do what it takes to get results. We do what we say we will do; we deliver on our promises. We stay the course in the face of obstacles and setbacks. We take ownership and responsibility for our actions, mistakes and outcomes. We accept the consequences of our actions, good or bad. We don’t make excuses.
Do the Right Thing. We strive to always do the right thing, not just what’s easy. We act with integrity and focus on being honest, fair and ethical. Quality craftsmanship, customer service, and safety are all part of who we are and how we do the right thing. We don’t cut corners.
Show Respect for Others. We believe in honesty and treating people fairly and with respect and consideration. We listen to others. We believe respect for one another fosters lasting relationships with employees, customers, vendors/suppliers, business partners and the community.
Remain Humble. We admit our strengths and our limitations. We offer and accept constructive feedback and support from others. We are one team; our success is collective, not individual. We are quietly confident and let our actions speak louder than our words. When we do things, we are not simply thinking of how it can help us, but we do it for the good of everyone involved.