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Reviews

We work hard to deliver the exceptional experience you deserve. But don’t take our word for it. Here’s what our customers have to say.

COMMERCIAL SERVICE

Wisconsin Brewing Company

Executive Management

Ruedebush Development & Construction

Sullivan Design Build

Plumbing Service - Great Lakes Educational Loan Services Inc.
Your plumbers just wrapped up this project. I wanted to let you know how impressed I was with Scott. He was great to work with, very professional and a great plumber. I'll request him by name in the future for our plumbing needs.
Dave Kinney
Supervisor, Facility Management
great lakes
Plumbing Service - Placon Corp.
Brent,
We have never had the opportunity to meet, in person. I have however, had the great pleasure of working with your suburb staff... This is my opportunity to let you know who those people are. I value the quality of work and support from you, and your staff.
There have been two outstanding technicians that need to be recognized. Scott and Jim have managed to make the impossible, possible. To hand your members a map and point them on their way and know the all those tasks will be accomplished above my expectations and the follow up has been fantastic. They always helped me through some of the most difficult times with operating/maintaining this facility. Their dedication to their jobs and their tireless support for my numerous requests has been commendable.

They must have thought from time to time that they were bothering me as they had to chase me down from one end of Placon to the other. When they did catch up with me they provided me with the information to help keep all operations running smoothly. They always came to give me the status of pending repairs and to insure all my needs were meet before they left. Working with them demonstrated team efforts at its utmost.

I enjoyed working with them and I wish each of them and Monona Plumbing continued success in all future endeavors. I would appreciate if you could share this letter with the above mentioned staff and the management team at Monona Plumbing. It is too often that praise goes unspoken.
Todd Bankord
Maintenance Technician
placon
Fire Protection Service - Carryl Company
I have used MPFP service for well over 5 years.  During which time they have done everything that has been asked of them.  I consider them an excellent service provider.  I would have no problem recommending them to anyone.  In fact we are considering having them perform ALL of our services as it applies to our fire protection and mechanical needs.
Kim Carryl
Carryl Company
carryl
Fire Protection Service - Greenway Station
I wanted to take this opportunity to thank you and your staff at Monona Plumbing and Fire Protection for the great services provided to Greenway Station over the past seven years.
[MPFP] has proven to be the utmost professional, responsive, reliable and is always focused towards our needs. You and your team and been pleasant to work with and I would recommend [MPFP] services to any business. Should we need anything in going forward we will not hesitate to contact Monona Plumbing and Fire Protection. Thanks again and stay in touch.
Michael Drake
Facilities Manager
greenway
Plumbing Service - First Unitarian Society
We appreciate your responsiveness! With so many programs here at any given time, we can rarely tolerate a plumbing problem very long. Thanks!            
Tom Miskelly
Facility Manager
first unitarian
Plumbing and Fire Protection - McAllen Properties
"Our company has been Working with Monona Plumbing and Fire Protection for 20 years. They have been contracted for both plumbing and fire protection construction in our new buildings and service in over l5 large commercial multi-tenant buildings. We have engaged them in ongoing lire inspection services for over l0 years and continue to do so..."
Kerry McAllen
Owner
mcAllen
Plumbing Contract - Whole Foods Market
There was never a negative note when it came to our Monona Plumbing and Fire Protection guys. My experience has been all positive on every aspect. You have been great to work with; I really mean that. Thanks for all your help and patience. I know there have been challenging moments. MPFP is outstanding and really does have great service. I have never seen trucks equipped so well. I’m used to guys showing up with a truck and no shelves at all. I wish you were in Chicago. You would be the only company I would use.
What can I say about our technician? He is an employee that every foremen, superintendent, owner would want. He was:
  1. Unbelievably concerned. He is always looking out for the customer and MPFP.
  2. Pleasant like I have never seen before.
  3. Kind to everyone at the job despite any controversy.
  4. Good communicator.
  5. Most of all, one of the best mechanics I have come across. Unbelievably fast and good.
I want thank you for all the good service that has been provided. The store also thinks the world of all of you guys. Let me know if you have time in the next couple of weeks and I will take you out to lunch. Thanks!
Jim Szymczak
Construction Manager
whole foods
"Monona Plumbing & Fire Protection has done work for me in the past. This time around, they were very accommodating to different schedules - my schedule and coordinating the work with the local city utility, to replace the water meter. Monona worked to get all the coordination done with the right people at the right time and place. It worked out great and every time I turn the water off, I smile. Ask for a quote!"
 – Dennis L.

"I called Monona Plumbing & Fire Protection when I had an issue with my clogged sink. The plumber arrived within the hour and got to work. He was efficient and very pleasant. He had to remove two pipes to resolve the issue, but he explained it very well and showed me how to prevent future problems. He did a wonderful job; I have had no issues with the sink since. The prices were fair."
 – Ruth E.

 "Monona Plumbing is really quick and professional. I always use them. I recommended them to my neighbor and they did an amazing job for her as well!"
 – Lissa A.

"We have been using Monona Plumbing and Fire Protection for six years and have been pleased with each experience. Prompt, knowledgeable, and friendly technicians have always done a superb job taking care of our needs. They have gone above and beyond to make sure everything is great in our home. Thank you so very much!" 
 – Laura E.

“…The company responded quickly and a crew came to the property within two hours…The crew was very polite, super efficient, and cleaned up after the work was complete…I received great service for a winter weekend. I used this company before at my home and received equally good service then. I recommend Monona Plumbing & Fire Protection for trustworthy, prompt service.”
 – Holly W.

"Prompt reply and excellent service at a stressful and yucky plumbing moment - greatly appreciated! Excellent service."
 – Lora B.

“Jim was EXCELLENT! He was kind, courteous, and honest, very helpful, and knowledgeable. And showed up twice, both times before he was expected! The other guy that came with him the second time was nice as well. I will definitely use this company again.”
– Micheal B.

“Jason was not only professional and friendly, he was also very patient with me and all my questions and theories. He is a great representative for your company!”
– Elaine B.

“I appreciate the courtesy I have received from everyone at Monona Plumbing. Will recommend any time. Recently a friend was at work and a guest in her house called to tell her there was water around the basement drain. She couldn’t leave work and called to ask if I could handle this. I called after lunch and after a man came to her house from Monona Plumbing. He handled the problem – my friend and I were pleased with the quick response!”
– Lois L.

“As always, I was very happy with the service at MPFP. I had the same gentleman for both jobs, and he was great! He explained things without making me feel stupid, and I truly felt like he wanted to improve the functioning of my home. Thanks!”
– Kate B.

"I just wanted to thank Monona Plumbing for its excellent service - from the initial call to receiving the bill - friendly, professional and knowledgeable staff. And you are a neighborhood business."
– Peggy B.

"Hello...and happy Friday--I just wanted to let you know that I am very pleased with the work the technician did for me yesterday.  He was great...the job got done and done well....The water heater, of course, is also wonderful and the vent motor is sooo much quieter than the old one. Thanks for the good service. I'll be recommending your company to anyone I know who has plumbing needs." 
– Marcia D.

"I screwed up my bathroom sink feed lines tonight trying to put in shutoff valves.  After trying several things, I gave up and called Monona Plumbing. Chris came out and had it fixed in less than a half-hour with new stems from the pipes behind the wall and new feeds up to the faucet.  I told him I wouldn’t try a project like that by myself again. I’m so glad Monona Plumbing was there in my little emergency!"
– Rick F.

"Monona Plumbing and Fire Protection was the only return call I received after finding my house flooded and still flooding. The on-call plumber gave me step-by-step instructions on what to do. Thank you so much! Some places claim to provide 24-hour service, but cleary do not."
– Linda B. 

“Monona Plumbing & Fire Protection came recommended to me by another plumber from a competing service…They were honest about what should be repaired and replaced, which I appreciated. When it came time for the next service, which actually occurred when they said it would happen, I used them again. They gave me a very good deal on a replacement water softener. I would recommend their service.”
– Carrie C.

“Monona Plumbing & Fire Protection had a person who was on call to come out to my home for a late night emergency plumbing; a faucet in my kitchen had malfunctioned, water backed up and ran out onto the kitchen floor. The plumber who came out was professional, prompt and was able to explain what was going on and solve the issue I was having. I think their prices were competitive. They've also repaired 2 toilets. I am pleased with the outcome and will use them again.”
– Ben B.

"Our technician did a great job removing my 19 year old water heater and installing the new one. He had to work with very old piping and explained his work to me and even cleaned the floor! Thank you!"
– Helen D.

"I called my hometown plumbing company first in a panic about my water heater. It was spewing water out of it and sounded like it was running full blast. [They] didn't sound very concerned and told me they would 'try' to get someone out to my house. I then found your ad... [the person who] answered told me she thought she could get someone there in an hour. It was probably a 1/2 hour and the plumber was at my door. I really am glad I called your company!"    
 – Marilyn W.

"Great people, wonderful service. This was a Saturday morning emergency. Help was really important. Thank you!"
 – Nathan H. 

“We’ve used MPFP several times in the past and have always had a positive exp., from the initial phone call to final explanation of work from the technician. Always courteous, professional friendly.  The last two visits Luke has been the plumber to save the day for us.  His knowledge and expertise as well as efficiency have been appreciated in handling our problems quickly and thoroughly.  He is friendly, professional, and really cares about making sure you understand the work done and ways to prevent further problems.  An awesome representative of your company.”
  – Anonymous

“Dan did a good and explained to me about the repair or putting in our part for us. We want to thank you for your quick service. He was very helpful.”
 – Ray M.

“We have been using Monona Plumbing and Fire Protection for six years and have been pleased with each experience. Prompt, knowledgeable, and friendly technicians have always done a superb job taking care of our needs. They have gone above and beyond to make sure everything is great in our home. Thank you so very much!” 
 – Laura E.

“Every experience we have had w MPFP has been positive! Reps are absolutely customer service oriented & know what they are doing. You guys are great!”
 – Dean

“Jason was not only professional and friendly, he was also very patient with me and all my questions and theories. He is a great representative for your company!”
– Elaine B.

 “Jim was EXCELLENT! He was kind, courteous, and honest, very helpful, and knowledgeable. And showed up twice, both times before he was expected! The other guy that came with him the second time was nice as well but I didn’t have as many opportunities to speak with him. I will definitely use this company again, although I am hoping to not have any plumbing issues for awhile.”
– Micheal B.

 “Just had to comment on the exceptional young man that serviced us today. Friendly, helpful, informative.. Oh yeah, and he fixed our door faucet beautifully!”
 – Renee W.

“I just wanted to send in a compliment on one of your workers. Kyle was just at my house unclogging a sink that I couldn’t get through even with a 20 foot snake. He was very polite, showed me what the problem was, and even gave me a tip on preventing future clogs from my washing machine. He wiped my entrance floor with a towel before leaving because his shoes had been muddy, and was even nice to my cat that kept bothering him. He is by far the best experience I’ve had with anyone coming to do work on my house (plumbing, electric, carpentry, etc.). I remember the last person you sent out over a year ago was really nice too. I’m glad you guys hire such friendly awesome people.”
 – Christina Z.

"Cory went above and beyond the call of duty to help us with our issue.  He was courteous, knowledgeable, patient and available whenever we needed him.  We cannot thank him enough for his help and will definitely refer others we know Thank you!"
  – Chris M.

"Impressed that work was done same day as needed (water heater), even with impending significant snow.  Peter returned to address a subsequent problems, related to water heater install, even though it was beginning to snow."
 – Tony N.

"Having a plumbing emergency the day before quest for Thanksgiving came was horrible but Monona Plumbing made it all ok.  The immediate response with a courteous professional was absolutely amazing.  I will never call anyone else for our plumbing needs. "
  – Tara C.

"Dan did a good and explained to me about the repair or putting in our part for us.  We want to thank you for your quick service. He was very helpful. "
 – Ray M.

"It was worth the cost to know my work would be done correctly and efficiently.  The site utility foreman Jeff very courteous and very detailed in his explanation of the work to be done.  The technicians who did the work were the same.  Fun to work with."
 – Jack H.